Terms of service
OVERVIEW
Welcome to Casenari. The terms “we”, “us” and “our” refer to Casenari.
Casenari is an independent ecommerce brand based in Australia.
Casenari operates this website and online store, including all related information, content, features, tools, products and services collectively referred to as the “Services”. Casenari is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully, as they include important information about your legal rights, including limitations of liability and warranty disclaimers.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.
RELATED POLICIES
Please also review our related store policies:
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian.
To access certain features or make a purchase, you may be required to provide information such as your email address, billing, payment, and shipping details. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products, including product colours, materials, features, compatibility information, and available options. However, product colours and appearance may vary slightly depending on your device, screen settings, lighting conditions, and product mockup presentation.
All Casenari products are made to order through our production and fulfilment partners. Because of this, minor variations in print placement, finish, or appearance may occur between product types.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Casenari reserves the right to accept or decline any order at its discretion.
An order is not confirmed until payment has been received and we have issued an order confirmation. Once an order is accepted, it may not be possible to cancel or modify it due to the made-to-order nature of our products.
If an order is changed, delayed, or cancelled, we will attempt to notify you using the contact details provided at checkout.
Returns, replacements, and order issue resolutions are handled in accordance with our Returns & Exchanges Policy.
For questions about an order, please contact us at support@casenari.com with your order number and the email address used at checkout.
Orders are for personal use only and may not be purchased for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
All prices are subject to change without notice. The price charged will be the price displayed at the time of purchase.
Prices do not include taxes, duties, customs fees, or shipping unless otherwise stated. These charges are the responsibility of the customer where applicable.
You agree to provide accurate and complete payment information and authorize us to charge your selected payment method for all purchases.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery information, including estimated processing and delivery timeframes, is provided in our Shipping Policy.
All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to production volume, shipping carriers, customs clearance, public holidays, weather, or events outside our control.
If your order appears delayed or your tracking has not updated for several business days, please contact us at support@casenari.com and we will help review the shipment status.
Please ensure your shipping address is accurate at checkout. Casenari is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete address information provided by the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, designs, graphics, logos, and trademarks, is owned by or licensed to Casenari and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, or exploit any content without prior written permission.
Casenari and its branding are trademarks of Casenari. Shopify is a trademark of Shopify Inc. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control or monitor.
These tools are provided “as is” and “as available,” and your use of them is at your own risk. We are not responsible for issues arising from third-party tools.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Casenari is powered by Shopify. However, all purchases are made directly with Casenari.
Shopify is not responsible for any aspect of sales, orders, or customer service. You expressly release Shopify from any claims related to transactions made through our store.
SECTION 10 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy, which explains how personal information is collected, used, and shared.
Shopify may also collect and process data in accordance with its own privacy practices.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant Casenari a perpetual, worldwide, royalty-free license to use that content for purposes including customer support, marketing, store improvement, and product development, where permitted by applicable law.
You are responsible for ensuring your feedback does not violate any third-party rights or applicable laws.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services, violate laws, infringe intellectual property, harass others, submit malicious code, or interfere with the security or functionality of the Services.
We may suspend or terminate access if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate or restrict access to the Services at any time without notice.
Certain provisions, including intellectual property, disclaimers, and limitations of liability, will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without warranties of any kind, except where required by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Casenari and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable consumer protection laws that cannot be excluded, restricted, or modified.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Casenari, Shopify, and their affiliates from claims arising out of your use of the Services or violation of these Terms.
SECTION 18 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Casenari regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our consent. We may assign these Terms without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Australia, without regard to conflict of law principles, except where mandatory consumer protection laws in your country or region provide otherwise.
SECTION 22 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Trade Name: Casenari
Email: support@casenari.com
Business Location: Australia
Customer Support Hours: Monday – Friday, 9am – 5pm AEST