Privacy policy
Last updated: May 2026
This Privacy Policy describes how Casenari (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or otherwise communicate with us through casenari.com collectively referred to as the “Services”.
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Information We Collect
The personal information we collect depends on how you interact with our website and Services. We may collect the following types of information:
- Contact information: such as your name, email address, phone number, billing address, and shipping address.
- Order information: such as products purchased, order number, payment status, shipping details, and order history.
- Account information: such as your username, password, preferences, and account settings where applicable.
- Payment information: payment details are processed securely through Shopify and payment providers. We do not store full payment card details directly.
- Customer support information: such as messages, order issues, photos provided for damaged or incorrect items, and other details you choose to share with us.
- Device and usage information: such as browser type, IP address, device information, pages viewed, referring URLs, and how you interact with our website.
How We Collect Information
We collect information directly from you when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to emails or marketing communications
- Submit a form or provide information through our website
We also collect certain information automatically through cookies, analytics tools, Shopify, and other technologies used to operate and improve our website.
How We Use Your Information
We use your personal information to operate our store, provide our Services, and support your customer experience. This may include:
- Processing and fulfilling orders
- Providing order confirmations, shipping updates, and customer support
- Producing, fulfilling, and shipping made-to-order products
- Managing returns, replacements, damaged item claims, or order issues
- Improving our website, products, and customer experience
- Sending marketing emails where you have subscribed or where permitted by law
- Preventing fraud, misuse, or security issues
- Complying with legal, tax, accounting, and regulatory obligations
How We Disclose Personal Information
We may disclose your personal information to trusted third parties where necessary to operate our business and provide our Services.
This may include:
- Shopify, which powers our ecommerce store
- Payment processors and fraud prevention providers
- Production, printing, fulfilment, and shipping partners
- Customer support, email, marketing, analytics, and website service providers
- Professional advisors, such as accountants, legal advisors, or business consultants where required
- Government authorities or regulators where required by applicable law
We may share the information necessary to produce, fulfil, and ship your order with our trusted production, fulfilment, and shipping partners. This may include your name, shipping address, order details, product selections, and other information required to complete your order.
We do not sell your personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. Where required, you may have rights to opt out of those activities.
Shopify
Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Shopify may collect and process personal information in accordance with its own privacy practices. You can learn more about Shopify’s privacy practices by reviewing Shopify’s Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve customer experience, and support marketing or advertising activities.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart, checkout, and account functionality.
Marketing Communications
If you subscribe to our email list or agree to receive marketing communications, we may send you updates about products, promotions, launches, and store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@casenari.com.
Data Retention
We retain personal information for as long as necessary to provide our Services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
If you would like to request deletion of your personal information, please contact us using the contact details below. We may need to retain certain information where required by law or for legitimate business purposes.
Security
We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website uses secure checkout technology through Shopify and SSL encryption to help protect customer information during checkout.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain marketing or advertising activities where applicable
To exercise any available rights, please contact us at support@casenari.com.
International Transfers
Casenari is based in Australia and works with ecommerce, production, fulfilment, shipping, and technology partners that may operate in different countries.
Your personal information may be processed or stored outside your country of residence. Where required, we take reasonable steps to ensure your information is handled in accordance with applicable privacy laws.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Complaints
If you have a complaint about how we handle your personal information, please contact us at support@casenari.com.
We will review your complaint and aim to respond within a reasonable timeframe. Depending on your location, you may also have the right to lodge a complaint with your local privacy or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations.
The updated version will be posted on this page with a revised “Last updated” date. Continued use of our Services after changes are posted means you acknowledge the updated Privacy Policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:
Trade Name: Casenari
Email: support@casenari.com
Business Location: Australia
Customer Support Hours: Monday – Friday, 9am – 5pm AEST
For the purpose of applicable data protection laws, Casenari is the data controller of your personal information.